Terms & Privacy – Konoo

Effective Date: August 15, 2025

Konoo ("we," "our," or "us") operates the Konoo mobile application, connecting Moroccan wholesalers and retailers. By using our app, you agree to these Terms of Service and our Privacy Policy.

1. Terms of Service

1.1 Eligibility

• You must be at least 13 years old to use Konoo.
• If you are under 18, you may use Konoo only with the involvement and consent of a parent or legal guardian.
• By creating an account, you confirm that you meet these requirements.

1.2 Account Responsibilities

• You are responsible for maintaining the confidentiality of your account credentials.
• You agree to provide accurate and up-to-date information.
• You are responsible for all activities that occur under your account.

1.3 Use of Services

You agree to use Konoo only for lawful purposes. Prohibited activities include:

• Misrepresenting your identity or business.
• Attempting to hack, disrupt, or exploit the app.
• Using the app for fraudulent transactions.

1.4 Orders and Payments

• All payments are processed securely through third-party providers (e.g., CMI, PayPal, Stripe).
• Konoo does not store payment credentials.
• You agree to pay all fees, taxes, and charges related to your orders.

1.5 Shipping and Delivery

• Konoo connects wholesalers and retailers but is not responsible for delays or damages caused by shipping providers.
• Delivery terms may vary depending on the supplier.

1.6 Termination of Service

We may suspend or terminate your account if you violate these Terms.

1.7 Limitation of Liability

Konoo is not liable for:

• Losses from unauthorized account access.
• Delays, damages, or disputes between wholesalers and retailers.
• Indirect, incidental, or consequential damages.

1.8 Changes to Terms

We may update these Terms from time to time. Continued use of the app after changes means you accept the updated Terms.

2. Privacy Policy

2.1 Information We Collect

• Personal Information: Name, email, phone number, shipping and billing addresses.
• Payment Information: Credit/debit card details processed securely via third-party providers (not stored by us).
• Usage Data: Device type, operating system, pages visited, and analytics data.

2.2 How We Use Your Information

We use your data for:

• Processing and fulfilling orders.
• Communicating about orders, promotions, or updates.
• Improving app performance and user experience.
• Fraud prevention and legal compliance.

2.3 Sharing Your Information

We may share your data with:

• Payment processors.
• Shipping providers.
• Analytics providers.

We do not sell your personal information.

2.4 Data Security

• Data encryption during transmission (HTTPS).
• Restricted access for authorized personnel only.

2.5 User Rights

You can:

• Request access to your personal information.
• Request correction or deletion of your data.
• Contact us with privacy concerns at [email protected].

If you have any questions about these Terms or our Privacy Policy, please contact us.